1xjili Privacy Policy – How We Handle Your Personal Data

1. Data Controller

1xjili is the data controller responsible for the personal information collected through the 1xjili platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and serving as the point of contact for data privacy inquiries and complaints. You may contact our DPO at: [email protected]

2. Personal Data We Collect

1xjili collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) and with your explicit consent.

3. How We Use Your Personal Data

1xjili uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 1xjili account, including identity verification and KYC compliance.
• Service Delivery: To provide access to games, process bets, calculate winnings, and deliver the core features of the 1xjili platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate financial records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct.
• Regulatory Compliance: To comply with PAGCOR requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations.
• Responsible Gaming: To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your marketing preferences and consent.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the 1xjili platform.

4. Legal Basis for Processing

1xjili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the 1xjili gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable laws, including PAGCOR regulations, AML requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

1xjili does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment Processors: GCash, PayMaya, and banking partners require certain financial and identity data to process transactions on your behalf.
• Game Providers: Third-party game studios and live casino providers may receive limited technical data (e.g., player session tokens) necessary to deliver their games within the 1xjili platform.
• Identity Verification Services: KYC and AML compliance providers who assist in verifying your identity and screening against regulatory watchlists.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory order.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of 1xjili are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions.

6. Cookies & Tracking Technologies

The 1xjili platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game history, and display options to personalize your experience.
• Analytics Cookies: Collect anonymized data about how players use the platform — which games are most popular, how long sessions last, and where users encounter issues — to help us improve the service.
• Security Cookies: Help detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 1xjili platform. By continuing to use the platform, you consent to our use of essential and security cookies.

7. Data Retention

1xjili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Retained for two (2) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

1xjili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 1xjili platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Multi-factor authentication options for account login.
• Regular security audits, vulnerability assessments, and penetration testing.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures to detect, contain, and notify affected parties of any data breach in accordance with NPC (National Privacy Commission) requirements.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 1xjili login credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1xjili:

• Right to be Informed: The right to know what personal data we collect, how we use it, and with whom we share it — as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations and regulatory requirements.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

10. Children's Privacy & Age Restriction

The 1xjili platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated personal data, and forfeit any balance in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has registered on the 1xjili platform, please contact us immediately at [email protected] so that we can take appropriate action.

Age verification is conducted as part of our KYC process. By registering on 1xjili, you confirm that you are at least 21 years of age and that the information you provide is accurate and truthful.

11. Marketing Communications

With your consent, 1xjili may send you promotional communications including bonus offers, new game announcements, tournament invitations, and platform updates via email, SMS, or in-platform notifications.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email.
• Updating your communication preferences in your 1xjili account settings.
• Contacting our support team at [email protected] with a request to be removed from marketing lists.

Please note that opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are essential service communications and cannot be disabled.

12. Changes to This Privacy Policy

1xjili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed of how 1xjili protects your personal data. Your continued use of the platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1xjili handles your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the 1xjili platform
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page for tools and support resources.